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Frequently Asked Questions: Contact Us
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Do you have any tips for interacting with other companies on the Internet?
B2Brazil is focused on facilitating business-to-business contacts, leads and transactions, and making your experience safe and simple. In all transactions, you must make informed business decisions. B2Brazil has developed B2B Safe Practices to consider when interacting with companies. These practices and tips are designed to help you take advantage of B2Brazil to identify business partners as well as resources that can help to make your Internet experience more secure and safe.
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How can I get more contacts?
First and foremost, we recommend that you create a detailed hotsite. Most global companies are busy -- they need good information in order to make a decision. They need to feel confident about your business, before they develop a buyer-seller or client-provider relationship with you. So, provide as much information as asked about your company and provide a complete description of your products (including any leads or pricing) and your services. Having a detailed hotsite is the first step towards trade success with B2Brazil. Members with excellent hotsites with a lot of content will receive priority listing within their membership type and thus receive more contacts. The more appealing your info is, the more others will respond. If you want a premium approach to generating more contacts, then upgrade to Premium Membership. For more details, click here.
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What if the Lead does not result in any reply by the other party or does not result in a sale?
B2Brazil is the intermediary between you and the Lead poster/sender, and therefore does not warrant or guarantee the viability of the Lead. As stated in our Terms of Use, B2Brazil does not refund services fees (including without limitation fees for Leads Credits) except in cases involving fraudulent transactions.
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How do I acquire Leads Credits?
All B2Brazil customers with an active subscription receive an annual allocation of lead credits to use on our portal. Every 12 months, these lead credits are renewed according to each customer’s plan. The credits granted to each type of registered customer (Premium, Premium Plus) are displayed during the online registration process on the website. Upon receiving a lead, you will be able to view its content and then choose to use one of your lead credits to access the contact information and respond to the business opportunity. If you do not have any remaining credits, you can upgrade your plan on B2Brazil (to the Premium Plan, if you are not already on it) or purchase individual credits or a lead credit package available on B2Brazil. You should carefully review the business request description to assess the feasibility of the opportunity for your company before using a lead credit to access the sender's contact details. As you use your lead credits, they are deducted from your balance, first from the purchased lead credits and then from your annual quota balance, depending on your account type on B2Brazil.
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What is B2Brazil’s Leads Central™ area?
Leads Central™ allows buyers and sellers to post and respond to business Leads. Posting a Lead is free for both Buyers and Sellers. B2Brazil also adds Leads to Leads Central from other sources such as independent contacts and contacts made to Free Members. Buyers are free to review Leads and replay to sellers. Sellers can also review Leads but require Leads Credits in order to answer and access the contact details of the poster of the lead or sender of the lead.
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How do I receive a contact from a B2Brazil user and how do I respond?
Whether a user contacts you through your hotsite, through a Lead post, or through a Lead relevant to your business that is sent by B2Brazil, you will receive an email notification that you have received a contact and the message contents. If you are a Buyer, you can reply directly to the sender. If you are a Seller, you will need to use a Lead Credit from your account to answer to the buyer and access contact details. All members with active subscriptions are annually granted a certain number of Lead Credits depending on their type of membership.
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How can I contact a company through B2Brazil?
You can contact a company you find on B2Brazil by clicking the “CONTACT” button associated with the company’s presentation on Search or Browse results or within a company’s hotsite. As you browse through Leads, if you are a Buyer, you can contact a Seller by clicking the “CONTACT” button associated with the sell Lead. If you are Seller, you can contact a Buyer by clicking the “CONTACT” button which, after logging in, will require you to use a Lead Credit to access the Buyer’s contact information and send the Buyer a contact. The recipient will receive your communication and be able to respond directly or through our system depending on their type of membership.
